Shipping policy
Shipping Policy – VETTZ ICON
At VETTZ ICON, we are committed to providing a smooth and reliable shipping experience for all our customers worldwide.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
After your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Time
Shipping times may vary depending on your location:
- Europe: 5–12 business days
- United States: 6–14 business days
- Canada: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Other countries: 8–20 business days
Please note that these are estimated delivery times and are not guaranteed.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location.
From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.
4. Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking updates to appear in the system.
5. Delays
We are not responsible for delays caused by:
- Customs clearance procedures
- Shipping carriers
- Incorrect shipping information provided by the customer
- External factors beyond our control (weather, strikes, etc.)
6. Customs, Duties & Taxes
International orders may be subject to customs duties and taxes.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
7. Incorrect Address
It is the customer’s responsibility to ensure that all shipping information is correct.
If an incorrect address is provided and the order has already been shipped, we are not responsible for lost packages.
8. Lost or Stolen Packages
VETTZ ICON is not responsible for lost or stolen packages confirmed as delivered to the address provided.
If you experience any issues, please contact your local carrier.
9. Contact Us
If you have any questions about your shipment, feel free to contact us: